Delivery & ReturnsHere at Sophia's Choice we pride ourselves on our customer service. We want you to have a great shopping experience from beginning to end. We are always here to help, so if you have any questions please don't hesitate to call or email us. We will always aim to respond that day. We make sure we send out your order properly packaged so it arrives safely. For us the enjoyment of receiving your order and opening your parcel is just as important as the moment you chose your items. We currently ship to the UK, however if you live outside these areas and would like to place an order with us, then please contact us direct at info@sophiaschoice.co.uk and we will see what we can do. We currently offer you the following: FREE Delivery for all UK orders over £50 First Class Delivery for all UK orders under £50 unless over 1Kg Delivery for all UK orders under £50 will be charged at £4.95 and sent Royal Mail First Class post. If your parcel is over 1Kg and under £50, then it will be sent Royal Mail Second Class post instead. For much larger, heavier orders, we may dispatch your parcel via courier at our discretion. Collect your order in person If you live locally to us here in Beaminster, West Dorset then why not shop online and then collect your order in store? Utilise our 'collection service' and save yourself a delivery charge. Simply select "collect in person" when you go through our checkout system and you won't be charged postage. We will then contact you direct to organise a suitable time for collection in store. Further Delivery InformationWe aim to dispatch all orders within 48 hours of receiving them unless we are out of stock of any product items. If this is the case, we will inform you as soon as possible. Delivery of your goods is normally within:
We dispatch orders Monday to Friday therefore orders received on non-working days (Sat, Sun and Bank Holidays) will be dispatched on the next working day. As a small company we keep varying stock levels of all our products but there may be times when we may run out (in busy periods) and this may delay the delivery of your order. If this is the case, we will inform you as soon as possible. Many of our suppliers are able to get stock to us within 24-48 hours, so any delay should be minimal. You may of course decide to have the rest of your order dispatched to you immediately with the other items forwarded on to you when they arrive at no extra cost to yourself. Returns PolicyWe are governed by the Online and Distance Selling Regulations, which gives you, the consumer, the right to cancel your order up to 14 days after you receive it. Should you wish to cancel your order and return your purchase, you will need to inform us in writing via email or post within 14 days of receipt of your goods so we can action your return. This excludes items which have been personalised or made to your specifications, video recordings, food, cosmetics or other items which you have opened/unsealed and the cost of carriage. The regulations are there to protect the consumer when buying products by mail order or via the internet rather than in person in a shop. We are unable to offers refunds, replacements or exchanges on any opened or used goods for reasons of hygiene, unless the items are found to be faulty. To cancel your order email us at info@sophiaschoice.co.uk giving your name, address, contact telephone number, order number and details of the return you wish to make. We will then acknowledge receipt of this and issue you with a returns number. You will then need to return all items unopened and unused to us within 28 days of receipt in their original packaging at your own expense (including packaging etc). We would therefore recommend you do not destroy/dispose of the packaging the goods were originally delivered in until you are sure you intend to return the goods. You will need to return your goods to us at the following address: Sophia’s Choice We strongly recommend that you send your parcel via Royal Mail Recorded or Special Delivery which is available at any Post Office and guarantees delivery with signed receipt and offers insurance of up to £50 or £500 respectively. The minimum we recommend is to get a “proof of postage”. All goods returned to us are your responsibility until delivered to us here at Sophia’s Choice. We cannot be held responsible or make refunds for any items returned to us which have been damaged or lost in transit. Items which are Damaged or Delivered IncorrectlyIf you are returning items that are damaged, mis-shipped or the result of an error on our part, then we will refund the total amount of your order including delivery costs (if applicable). Items should be returned in their original packaging. We strongly advise that you inspect all items immediately upon receipt. In the unlikely event that your items arrive damaged, missing or are incorrect, you should inform us immediately either via telephone or email. All damaged, defective, missing or incorrectly delivered items should be reported to us within 7 days or we will be unable to accept these goods back from you. It is therefore very important that you inspect your parcel on receipt and report any problems to us immediately. RefundsWe will email you once the item(s) you are returning have been received. We will then refund you within 14 days of receipt of the goods and the refund will be made against the original payment method. Delivery charges will not be refunded unless the goods delivered to you by us were defective, damaged or delivered in error. These conditions do not affect your statutory rights.
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